Support
Need help? Email support@ottopros.com and we will reply within 1–2 business days.
Common questions
How do I add my child?
Sign up as a Parent, then add a player profile for each child from the Profile tab.
How do I delete my child's profile or my whole account?
To remove one player, open the Profile tab, choose the player, and tap Delete Player. To remove everything, open the Profile tab and tap Delete Account. Both are permanent, and they delete the related stats, videos, and progress.
How does the shot analysis work?
Record or upload a short video of your shot. Our AI coach reviews it and gives feedback and drill suggestions. It is a training aid and does not replace an in-person coach. Film from the side or at a 45° angle with the whole body and the basket in frame for the best results.
Why did my analysis fail?
Usually the video was too dark, too short, or the shooter was not fully visible. Tap Try Again or re-film following the on-screen tips. Each player has a daily limit on analyses.
How do friends and leaderboards work?
Share your friend code with someone you know. Once connected, you can see each other's leaderboard stats only (name, jersey, level, XP, streak, IQ score, and shot makes). There is no chat or messaging in the app.
Who can see my videos?
Only you. Videos are private to your account and are never shown to friends.
I forgot my password.
Use the Forgot Password link on the sign-in screen.
Report a problem or concern
Email support@ottopros.com with details and we will look into it promptly.